PURCHASE SUPPORT
Refund and Returns Policy
Try the whole bundle. If it is not right for your household, email us within 30 days and we will refund you in full.
30-day money-back guarantee
Email us within 30 days of purchase for a full refund. You do not need to give a reason, and you can keep the files.
How to claim
Email contact@moonshiftfamily.com with the address you used at checkout and your order number. Refunds go back to the original payment method; how quickly it lands depends on your bank or card issuer.
Your statutory rights
Distance purchases normally carry a 14-day right to cancel. Because this is digital content delivered immediately, that right ends once you ask for the download at checkout and confirm you understand this. Our 30-day guarantee is offered voluntarily and lasts longer, so you give nothing up by using it. Nothing here affects your rights if the files are faulty or do not match their description.